Privacy Policy

Bakery Combinations Australia Pty Ltd (we, us, our) supplies bakery equipment, turnkey production lines and aftersales support to bakeries across Australia and New Zealand. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can access or correct it. It applies to this website and to our dealings with customers, suppliers, contractors and job applicants.

Information we collect

We only collect personal information that is reasonably necessary for our business. Depending on how you deal with us, that may include:

  • your name, job title and the business you work for
  • contact details such as your email address, phone number and postal or site address
  • details of the equipment, solutions or services you enquire about
  • site information you provide so we can scope, quote or install a solution — for example floor plans, production volumes and existing equipment
  • service and maintenance history, including fault reports and parts supplied
  • billing and delivery details, and records of payments made to or by us
  • records of our correspondence with you, including emails, quotes and call notes

We do not collect sensitive information as defined in the Privacy Act, and we do not collect government identifiers. We do not store credit card numbers on our systems — payments are processed by our bank or payment provider.

Information collected automatically

When you visit this website we collect limited technical information such as your IP address, browser type, the pages you view and the site you arrived from. This is used in aggregate to understand how the site is used and to keep it secure and working properly.

How we collect it

We usually collect personal information directly from you — when you complete an enquiry form, request a quote, book a service call, order spare parts, speak with our team by phone or email, or meet us at a trade event.

Occasionally we collect information from third parties, such as a colleague who refers you to us, a supplier or manufacturer we work with on your project, or publicly available business sources. If we receive information about you that we did not ask for and do not need, we will destroy or de-identify it where the law allows.

Why we collect and use it

We use personal information to:

  • respond to your enquiry and prepare quotes and proposals
  • supply, deliver, install and commission equipment
  • provide aftersales service, maintenance and spare parts
  • manage our contracts, invoicing and account records
  • communicate about your project, orders and service schedules
  • improve our products, services and this website
  • send you information about our equipment and services where you have asked us to or would reasonably expect it
  • meet our legal, safety and record-keeping obligations

If you no longer wish to receive marketing communications from us, you can opt out using the unsubscribe link in any email or by contacting us at office@bakerycombinations.com.au. We will action your request promptly.

Disclosure to others

We do not sell personal information. We may disclose it to:

  • the equipment manufacturers and suppliers in our network, where this is needed to quote, supply, warrant or service your equipment
  • freight, logistics, installation and trade contractors engaged on your project
  • our professional advisers, insurers and financial institutions
  • IT, hosting, email and business system providers who support our operations
  • a purchaser or prospective purchaser of our business
  • anyone else with your consent, or where we are required or authorised by law

We require our service providers to protect personal information and to use it only for the purpose we gave it to them.

Overseas disclosure

Many of the manufacturers we represent are based in Europe and the United Kingdom, and some of our IT providers store data overseas. Where we disclose personal information to a recipient outside Australia, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Storage and security

We hold personal information in our business systems and, where relevant, in paper files. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure — including access controls, secure hosting and staff training.

We keep personal information only for as long as we need it, or as long as we are required to keep it by law. Equipment and service records are generally retained for the working life of the equipment so we can support it properly. When information is no longer needed, we destroy or de-identify it.

Cookies and analytics

This website uses cookies — small files stored by your browser — to keep the site working, remember your preferences and measure how the site is used. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.

We use analytics tools to understand which pages are useful and where visitors have trouble. These tools report in aggregate and are not used to identify you personally.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is out of date, incomplete or inaccurate. Contact us using the details below. We will respond within a reasonable period and will not charge you for making a request, though we may charge a reasonable fee for providing access in some cases.

We may need to verify your identity before releasing information. If we decline a request, we will explain why in writing.

Making a complaint

If you believe we have mishandled your personal information, please contact us first so we can look into it. Write to us at Unit 2A, 7–15 Gundah Road, Mt Kuring-Gai NSW 2080 or email office@bakerycombinations.com.au with the details of your concern. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We review this policy from time to time and may update it as our business or the law changes. The current version is always published on this page.

Contact us

Bakery Combinations Australia
Unit 2A, 7–15 Gundah Road, Mt Kuring-Gai NSW 2080
+61 2 9482 9622
office@bakerycombinations.com.au